What currency are the prices I see on the site?
All prices are in USD.
I just placed an order; when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 days of production time for your order to ship out. Average shipping times are 7-15 business days. Tracking numbers will be updated 3-4 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us.
I am not in love with my order; can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. Please send us an email with proof of damage for a full refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address; what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@keenzblendie.com. If the given address is wrong, we can change it to the correct one within 24 hours. No refund will be given after your order has been shipped.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days.
I have a question that wasn't answered; can you please help?
Absolutely! We are here to help you. Please send us an email at support@keenzblendie.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, so if you wish to get a prompt response, please attach your order number and clearly state the problem. Thanks.